We do our best to achieve your hair goals, however we may not always hit the mark. If that’s the case, we will happily adjust our work. Contact us with in 14 days of your original service to schedule an adjustment.

This only applies to haircuts, tone, color fading within one wash & color bleeds. We will not take the hair lighter during an adjustment.
WE DO NOT DO REFUNDS ON HAIR SERVICES

HAIR ADJUSTMENT POLICY

Guests have 14 days to exchange or receive store credit on any products purchased. The product must be in its original, unused condition. Store credit can be issued via account credit or gift certificate. No exceptions will be made. 

PRODUCT RETURN POLICY

We guarantee that all information obtained for company use, whether it be contact information, credit cards, tax and social security numbers, etc, is kept private and is not given away, sold, or traded for any reason under any circumstance.

PRIVACY POLICY

In order to book any appointment, we require a credit card on file to uphold our cancellation policy.

We have a non-biased cancellation policy. You must cancel or reschedule your appointment at least 48 hours before your scheduled appointment. If you fail to do so and cancel ANYTIME after the 48 hour window, you will be charged 50% of the scheduled service fee.

Day of cancelations (within 24 hours), rescheduled appointments and no shows will be charged 100% of the service total. This fee is non-refundable and nontransferable. Fee MUST be collected before any future appointments may be scheduled.

Thank you for your time and for valuing ours. We greatly appreciate you and your business.
SB Staff

CANCELLATION POLICY